Service Desk Team Lead

Chroma Recruitment

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ABOUT THIS CONTRACT

Contract posted on January 30, 2024

Hourly/Day Rate or Project Value

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CATEGORIES

LOCATIONS

England, UK

COMPANY

Chroma Recruitment

Chroma are currently recruiting for a Service Desk Manager to join a rapidly growing national business based in Warrington as a Service Desk Manager initially on a contract basis (Outside IR35). You will be responsible for supervising, motivating, and supporting a small team of engineers in fast-paced, exciting environment working with both internal users as well as third parties.

In this internal facing role, your team will be responsible for in-excess of 150 tickets on a weekly basis. As the Service Desk Manager, your first priority will be stabilising the team to be able to provide a quality service to the business where support tickets are managed in a timely manner.

Day to day

  • Building out processes and documentation including checklists for service
  • Prioritising and directing day to day activities
  • Dealing with 3rd party suppliers
  • Stabilise the service desk team
  • Review and establish realistic SLA’s
  • Review all on and off-boarding procedures
  • Hiring on to the team as needed

Essential skills:

  • At least 5 years solid experience of managing an IT service desk
  • Building and creating service processes
  • Previous experience doing emplyee 1 to 1s  
  • Solid knowledge of IT services
  • Ability to handle P1 / P2 incidents.

If you are interested in this position, please apply below or get in touch with Caleb on 0735135197 or email your CV to c.berry@chromarecruitment.com