Contract Technical Support Analyst – Field Based

Langham Recruitment

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ABOUT THIS CONTRACT

Contract posted on March 27, 2024

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LOCATIONS

Taunton, UK

COMPANY

Langham Recruitment

Contract Technical Support Analyst – Field Based | £125 – £175 per day | Outside IR35 | 3 months | Taunton

We are looking for a Field Based Contract Technical Support Analyst to join our client’s award-winning company in Taunton, on a 3-month contract basis (view to go permanent if interested). You will be able to start immediately. The role is suitable to experienced IT professionals with Field Experience or those wanting to branch out into field support.

Your primary duty will be working with a range of technical and non-technical customers, so you’ll have a friendly communicative approach that works for both.

Key responsibilities:

  • Provide IT services for multiple levels of clients
  • Manage phone calls, emails and communication with all levels
  • Delivering high levels of customer experience for IT solutions
  • Manage customer expectations professionally and honestly
  • Effective and accurate management of incidents within the CRM

What we’re looking for:

  • 2 or more years of experience of a similar role in IT
  • Windows experience with working experience in alternative tech such as iOS, MacOS, ChromeOS
  • Working knowledge of supporting virtualization technologies i.e VMware or Hyper-V.
  • TCP/IP, DNS, DHCP, VPN, & VLAN.
  • Azure Cloud Services and Microsoft Active Directory.

What’s on offer:

  • £125 – £175 per day Outside IR35
  • 3 month contract