Technical Service Desk Analyst – Outside IR35

DELIGHTFUL DESIGN AND IT LTD

ABOUT THIS CONTRACT

Contract posted on December 30, 2022

Hourly/Day Rate or Project Value

Hourly Rate
Daily Rate £300 - £350
Project Value

Reference Number

SERVICEDESKANALYST

CATEGORIES

LOCATIONS

England, UK

COMPANY

DELIGHTFUL DESIGN AND IT LTD

Technical Service Desk Analyst – £300 to £350 – Outside IR35 – Fully remote – 3 Month Role

Overview:

Our client is seeking a Technical Service Desk Analyst to provide analysis of transaction and log data from with an Azure environment.

To ensure customer enquiries and issues are resolved in a timely and professional manner, delivering a world class customer service experience, ensuring the

Roles & Responsibilities:

  • To provide operational support in responding to the customer, by triaging enquiries, analysing logs, and investigating customer affecting incidents.
  • To drive the resolution of customer enquiries by applying technical expertise, product knowledge, and problem-solving skills.
  • To follow ITIL processes and to ensure company policies and standards are met.
  • To be a key contributor with maintaining policies and technical documentation by ensuring process outputs, resolution reports, process documents, knowledge base articles are kept up to date.

Essential Skills & Experience:

  • Experience of Microsoft Azure.
  • Experience of Microsoft Azure Application Insights and Kusto queries.
  • Experience of Microsoft SQL server and queries.
  • Experience of Microsoft Azure Cosmos Databases and queries.
  • Familiar with C#, .Net 6 and Visual Studio.

Technical Desktop Support Analyst – £300 to £350 – Outside IR35